FAQ's | Kruz Creations

How long until I get my new images?

This can range anywhere from 7-10 business days (depending on the session size) but I do like to edit more frequently meaning you may sometimes even get them back sooner!
How do I get my images?

All images are processed on an online platform called Pixie Set. This is a password protected, online based album where you can export / purchase additional images. You will receive an email with me on all the steps you need when your album is ready!
Are your images provided in hi-res?

Absolutely! All images are processed in a RAW format then converted to a jpg. in a hi-resolution format (can be between 1-15mb). All images provided can be used for marketing printing, canvas printing, web, socials and more!
Are deposits refundable or transferrable?

All deposits are refundable only if I am the one to cancel the session upon unforeseen circumstances. Deposits are not refundable if you choose you no longer want the session or service you booked, only as someone else could of taken this place! Deposits although can be transferred to another session in the case you need to post-pone / reschedule.
Do you offer videography?

I am able to film short scenes on my camera, and splice them into videos, yes. Although I am not a trained videographer and don't have a full videographer set-up or videographer equipment meaning my film work is less expensive but isn't at the full, professional level as an actual dedicated videographer. I can also film on my iPhone if needed, these services can be hired separately - Please reach out and we can chat more about this!
Do you provide props?

Yes! My studio has a massive range of props and backdrops I can utilise for our shoot whether it is branding, lifestyle or mainly for product photography. If you request or need anything specific that I don't have in studio, I am able to source specifics but the costs incurred will be charged on. Please be sure to let me know what you need prior to make sure I have the props you need.
What sort of camera do you use?

I use a Nikon Z6 II Mirrorless. One of the best in the Nikon range!
Do you keep my products or send them back?

Either! I can keep all client products in my studio storage OR I can ship back to you once I have completed your service! I will never use or take any client products without written permission or purchase. Head to the Kruz Creations Terms and Conditions to learn more about this and how long products can be kept with me until they are disposed of / sent back.
What are your Terms and Conditions? Including social sharing, intellectual property and product usage?

You can view all my T's & C's here! Feel free to reach out to me if you have any questions.

Have another question?

Reach out below!